delivery & collection
We will deliver for free within the greater Chichester area . Costs for delivery further afield can be discussed based on location. All of our items are delivered in easy to unpack and organised crates.
Our standard hire period is 2-3 days, meaning we will deliver at least one day before your event and usually collect the day after.
cleaning & packing
Cleaning is included in our pricing. Everything will be delivered to you in clear plastic crates with items in bubble wrap bags. Our items are very delicate so we hand wash everything carefully ourselves. All we ask of you is that you wipe down plates and rinse cups before returning them in the crates. Our items are vintage and must not be put in a dishwasher or microwave.
condition of goods
Most of our items are 60-100 years old and have been lovingly used over the decades. This means that you may find wear on the design or gilt of some items that occurs with age.
A reservation deposit of 50% will be paid upon booking. Payment can be made via bank transfer (BACS) or cheque payable to 'Duchess Vintage China'. The remaining 50% will be paid 30 days prior to the hire period along with the refundable damage deposit of £100 and delivery charges if applicable. Damage deposits may be higher for large events.
A damage deposit of £100 will be held on all events and may be higher for large events. The deposit will be refunded within 2 days of the return of hired items and subject to a full inventory check. Refunds will be made by the same payment method as used by the hirer. A list of breakage/loss costs can be found on our breakages page.
If you need to cancel for any reason, a full refund will be given if notice is received at least 30 days prior to your event. If notice is received within 7-30 days, a 50% refund will be given. Refunds will not be given for cancellations within 7 days of your event.